Thank you for shopping at Bluetti Jamaica (https://bluettijamaica.com).

Dispatch

In-stock orders are dispatched within 1-2 business days from our Kingston warehouse. You will receive a confirmation email with tracking details once your order ships. Pre-order and backorder items show their expected dispatch window on the product page.

Delivery timeframes

Standard delivery: 2-5 business days island-wide. Rural addresses and large/bulky freight items (e.g. power stations, large appliances) may take 1-3 additional business days.

Shipping costs

Shipping costs are calculated at checkout based on your address and the size/weight of your order, and shown before you pay.

Order tracking

Tracking details are emailed at dispatch. If your tracking has not updated for more than 3 business days, contact us at contact@bluettijamaica.com and we will investigate with the carrier.

Damaged or missing deliveries

Please inspect your order on arrival. If your order arrives damaged, or does not arrive within the expected window, contact us at contact@bluettijamaica.com with your order number and (for damage) photos – we will arrange a replacement, repair or refund as appropriate.

Your statutory rights: Nothing in this policy limits or excludes your rights under the Consumer Protection Act (Jamaica). Where goods are defective or not fit for purpose, you are entitled to remedies as provided by law, regardless of the timeframes in this policy.